At NextPick, we aim to provide a convenient and customer-friendly shopping experience. If you receive a product that is damaged, defective, incorrect, or eligible for return under our policy, please contact our support team for assistance.
Please review the following terms before submitting a return or refund request.
1. Return Window
Eligible products may be returned within 7 days from the confirmed date of delivery, unless a different period is stated on the relevant product page or required by applicable law.
Customers should contact our support team within the applicable return window and provide their order details.
2. Return Eligibility
To qualify for a return, a product should generally:
Be unused and in its original condition.
Be returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.
Be accompanied by a valid proof of purchase, such as an order number or invoice.
Meet any additional product-specific return conditions communicated at the time of purchase.
Certain products may have different eligibility requirements due to their nature, safety, hygiene, or applicable legal restrictions.
3. Non-Returnable Products
Certain products may not be eligible for return unless they are damaged, defective, incorrectly supplied, or otherwise covered by applicable law.
These may include:
Personal care and hygiene products where return restrictions apply.
Customized or personalized products.
Perishable goods, where applicable.
Digital products or gift cards, where applicable.
Products explicitly identified as non-returnable on their product pages, subject to applicable consumer rights.
Products that have been used, damaged after delivery, or altered by the customer may not qualify for a return unless otherwise required by law.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.
To help us assess your request, please provide:
Your order number.
Your registered name and contact details.
Clear photographs of the product and its packaging.
A description of the issue.
An unboxing video, if available.
Our team will review the information and advise you on the appropriate resolution, which may include a replacement, return, refund, or another remedy depending on the circumstances and applicable law.
5. How to Request a Return
To initiate a return request:
Contact us at Info@nextpickstore.com or call 9871154809.
Provide your order number and explain why you wish to return the product.
Share any photographs or other supporting information requested by our team.
Wait for return instructions and approval where required.
Pack the product securely with its included accessories and packaging, as applicable.
Returns should not be shipped to an address other than the one authorized by our support team.
6. Refund Process
Once an eligible returned product has been received and inspected, we will communicate the outcome of the return request.
Approved refunds will generally be initiated within 5–7 business days after the inspection and approval process is completed.
The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or original payment method.
Refunds will generally be made to the original payment method unless another method is agreed upon or required by applicable law.
7. Exchange Policy
Exchanges are subject to product availability and eligibility.
If an exchange cannot be arranged, our team will explain the available alternatives, which may include a refund where applicable.
8. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Orders may be cancelled before dispatch, subject to order status and processing limitations.
Once an order has been dispatched, cancellation may no longer be possible. Eligible products may instead be considered for return under this policy.
If a prepaid order is successfully cancelled, any applicable refund will be processed according to our refund procedures.
9. Shipping Charges
The treatment of shipping, handling, and other charges depends on the reason for the return and the circumstances of the order.
Where a return results from a damaged, defective, or incorrectly supplied product, applicable return shipping costs and remedies will be handled in accordance with our policy and applicable law.
For other returns, customers may be responsible for return shipping costs where this has been clearly disclosed and is legally permitted.
10. Return Inspection and Approval
All return requests are reviewed against the applicable eligibility conditions.
We may decline a request if the product does not meet the disclosed return criteria, subject to applicable consumer rights and legal obligations.
If a request is declined, we will communicate the reason where appropriate.
11. Contact Us
For assistance with returns, refunds, exchanges, or cancellations, contact:
